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New Quality in a New World: Innovating Quality in a Digital Era

April 2, 2019 @ 8:10 AM - 10:20 AM

New Quality in a New World: Innovating Quality in a Digital Era

Rob and Tony are excited to be asked to return to Boston for ASQ’s 2019 Boscon.  BOSCON is an annual quality conference hosted by ASQ Boston. BOSCON is the section’s signature event where national and international quality professionals hear speakers discuss different quality topics and network with them. The conference focus for 2019 is innovation in quality as a survival strategy in a Digital Era to adapt to the exponential change of technology.


Click here for the complete Boscon two-day schedule

Keynote – April 2, 2019 at 8:10 AM – Robin Lawton

Culture, Innovation & Transformation: A Leader’s Role

Cultural change is among the most complex endeavors a leader can pursue. Transformation leaders like you are risk-tolerant and have high expectations, a vision of the possible, and urgency to engage others. Use a clearly articulated roadmap to go beyond continuous improvement, integrating design thinking and innovation to achieve excellence. Join this stimulating, interactive and entertaining session for a thought-leading and pragmatic approach. It will strengthen your ability to achieve strategic outcomes, convert customers to fans, link values with measures and engage employees. Get enlightened, inspired and equipped for results! See concrete examples of lightning fast transformation, begin applying key tools that made it possible, and leverage initiatives such as Lean Six Sigma, ISO 9001 and others.

April 2, 2019 at 9:20 AM – Tony Belilovskiy

Mapping Processes for Speed, Simplicity and Success

Process focus has been the dominant approach to organizational improvement for over a century. No matter how sophisticated the tools used, process mapping of work is part of the effort. Practitioners using conventional methods encounter several problems this presentation solves:

  • Mapping of activity is notoriously labor intensive and, when completed, the root cause of poor performance is often elusive or ambiguous. By changing what is mapped and measured, about 90% of the effort can be eliminated while clearly isolating what to improve.
  • Improvement is heavily concerned with producer-centered, internal processes. The result can achieve one-sided success, never experienced by customers.
  • Numerical improvement objectives are anemic, with 20-30% considered acceptable. The method you will see shows how 80% cycle time reduction- as customers experience it- is routinely achieved.

Manufacturing-based process improvement is often complex and of limited value in a knowledge-intensive work context.  See how to simplify, eliminate, and innovate.

  • Link process improvement to strategic direction
  • Determine which process(es) to best focus on (of the many)
  • Connect process performance with customer priorities
  • Minimize wasted time
  • Use new mapping tools for economy of effort
  • Achieve maximum process improvement impact


April 2, 2019
8:10 AM - 10:20 AM


ASQ Boston
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Hawthorn Hotel
18 Washington Square W,
Salem, MA 01970 United States
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Registrations are closed for this event