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Strategic Project Management for Operational Excellence – Orlando, FL

August 18, 2020 @ 10:50 AM - 11:25 AM

Strategic Project Management for Operational Excellence

Strategic Project Management for Operational Excellence is for those wanting an organized, tool-supported approach that can reduce your effort, dramatically improve your impact and totally engage everyone on the project you are sponsoring, managing or on which you’re a participant. You may or may not win national recognition, get over 20:1 ROI, cycle time reduction of 80% and customer kudos for your efforts, but many others have.  You can, too.

Leaders of change initiatives and projects need a clear roadmap for selecting the precise subject of the project without pre-ordaining a solution (of the many possible), focusing projects to avoid scope creep, staffing and training the project team and its leadership appropriately, equipping the team with tools that are easy to understand and useful for many kinds of application, and assurance that the project recommendations and remedies will result in enthusiastic and overwhelming approval by sponsors and other leaders.

Teams using the methodology taught in this course have routinely been viewed as executing thorough, compelling and deployable solutions to significant and long-standing organizational and customer-experienced problems.  Any strategic or significant project is an expensive endeavor to carry out.  False starts, misdirection, unnecessary work and failure to get the team’s proposal fully approved are costly problems to avoid.

The ROI from a typical project using this material can reasonably be expected to average 20:1 within 18 months of project start.  Since no project may take more than six months to study and propose solutions, project stalls or dissolution are very rare.  Teams are frequently told by enterprise leadership that their proposal presentations are the best they have ever seen.  A number of teams have won recognition at regional, state and international competitions.

This introductory session takes project management beyond traditional approaches by providing:

  • A unique conceptual framework based on 8 Dimensions of Excellence
  • A charter using language and measures of success in a defined way and with a structure that unambiguously defines the nature of the problem
  • A high-impact way to present both objective facts and subjective customer data
  • The means for managing the roles and leveling the work of all team members
  • Examples of final executive presentations tied to the charter, collected data and strategic priorities of the organization and its relevant customers

Virtually all industries will find this session highly relevant, including service, manufacturing, healthcare, financial services, government and education. Those currently not interested in or not using Six Sigma will benefit because this course offers a strong alternative.  Practitioners of Six Sigma will be interested because two prominent weaknesses of those methods include poor project chartering and only nominal voice of customer (VOC) methods.


Thank you for your interest in attending.  To register go to ISO 9000 and Audits World Conference


Tony Belilovskiy is the Executive Director of the International Institute for Customer-Centered Leadership (IICCL) and C3 Strategic Advisor.  His diverse expertise includes operational excellence, project management training and coaching, culture change management, engineering in metallurgy, ballistics, licensed clinician, healthcare administration, auditor, healthcare consulting, entrepreneurial business ownership, statistician and conference speaker.  Tony holds both Bachelors in Cardiopulmonary Sciences and Masters in Healthcare Management and Administration from Northeastern University in Boston, MA; Associates Degree in Metallurgy from Odessa Polytechnic Institute in Odessa, Ukraine.

Robin Lawton is an internationally recognized author, executive coach and expert in creating rapid strategic alignment between enterprise objectives and customer priorities.  Rob has directed strategic and operational improvement initiatives since 1985. He coined the term “customer-centered culture” with Creating a Customer-Centered Culture: Leadership in Quality, Innovation and Speed (1993).  His fourth book, published in 2017, is Mastering Excellence: A Leader’s Guide to Aligning Strategy, Culture, Customer Experience & Measures of Success.  Both books are 5-star rated at Amazon.  Thousands of leaders have used his powerful but easy-to-understand principles, strategies and tools to improve and measure service, knowledge work and customer satisfaction.