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Strategy and Tools for LSS Transformation Leaders – Phoenix, AZ

February 25, 2020 @ 9:15 AM - 11:45 AM

Strategy and Tools for LSS Transformation Leaders (T07)

Strategy and Tools for LSS Transformation Leaders discusses your challenges as a 21st Century leader to transcend the tired practices of the past to achieve optimum relevance in the knowledge-intensive business. It is not enough to improve processes, solve problems and run projects to achieve minimum standards, reduced variation, and low costs. The new leader is impatient to achieve “impossible” outcomes, excite customers, engage employees and set new measures of success others can only dream about. It is a tall order requiring an entirely new focus, paradigm, and tools. This session shows how you can align all of the components of operational excellence (Lean, Six Sigma), strategy, culture, customer experience, and performance. Success requires a transformation system as well as a systems approach to transformation. This session will provide you with both. You will apply unique tools to your own situation and see eye-opening examples others have obtained. If you are an executive, change agent, the innovation leader or Lean Six Sigma MBB impatient for transformative results, this jargon-free session is for you.

Learning Objectives:

  • Use new tools to connect strategy, daily work and customer insight
  • Define the most intangible knowledge work as concrete, measurable and repeatable by design
  • Determine who “the customer” really is in every context and why it matters
  • Inject existing initiatives with a strong customer bias, strengthening what you do well
  • Strengthen the four areas of performance most measurement systems miss​


Thank you for your interest in attending.  To register go to ASQ Lean and Six Sigma Conference


Tony Belilovskiy is the Executive Director of the International Institute for Customer-Centered Leadership (IICCL) and C3 Strategic Advisor.  His diverse expertise includes operational excellence, project management training and coaching, culture change management, engineering in metallurgy, ballistics, licensed clinician, healthcare administration, auditor, healthcare consulting, entrepreneurial business ownership, statistician and conference speaker.  Tony holds both Bachelors in Cardiopulmonary Sciences and Masters in Healthcare Management and Administration from Northeastern University in Boston, MA; Associates Degree in Metallurgy from Odessa Polytechnic Institute in Odessa, Ukraine.

Robin Lawton is an internationally recognized author, executive coach and expert in creating rapid strategic alignment between enterprise objectives and customer priorities.  Rob has directed strategic and operational improvement initiatives since 1985. He coined the term “customer-centered culture” with Creating a Customer-Centered Culture: Leadership in Quality, Innovation and Speed (1993).  His fourth book, published in 2017, is Mastering Excellence: A Leader’s Guide to Aligning Strategy, Culture, Customer Experience & Measures of Success.  Both books are 5-star rated at Amazon.  Thousands of leaders have used his powerful but easy-to-understand principles, strategies and tools to improve and measure service, knowledge work and customer satisfaction.