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Strategy and Tools for Transformation Leaders – Houston, Texas
February 18, 2020 @ 8:00 AM - February 19, 2020 @ 5:00 PM$595 – $795
The Strategy and Tools for Transformation Leaders:
Align strategy, culture, customer experience, human performance and success
Join us to learn how to achieve “impossible” outcomes, excite customers, engage empowered employees and set new measures of success others can only dream about. While this is a tall order, you will learn an entirely new focus, paradigm and tools. Success requires a transformation system as well as a systems approach to transformation. This Strategy and Tools for Transformation Leaders workshop is designed to make the complex much easier, the transformation pace much faster, and the results bigger than anything you’ve seen. During this unique session you will be applying the new C3 paradigm to your own work using our C3 Excel-based tools. Bring your team and leave with an action plan!
This two-day workshop is divided up into two topics. You must go to Part 1 to learn the principles used in Part 2.
Part 1 – STRATEGY AND TOOLS FOR TRANSFORMATION LEADERS: Aligning Strategy, Culture, Measures of Success
Part 2 – DEPLOYING CUSTOMER-DRIVEN TRANSFORMATION: Uncover, Design & Deliver What Customers Want
This workshop is for members of the C-suite, change leaders, initiative champions and their teams responsible for conceiving and executing top-flight performance improvement and innovation your colleagues, customers and employees will notice, love and emulate. Leaders from all disciplines including quality management, operations, human resources, IT, customer service, marketing, and supply management will benefit.
Registration at Bottom of Page!
Register by end of day February 13 and you can bring a colleague FOR FREE! To register go to the bottom of this page. Find the ticket you prefer. On the right of the ticket description, click the little “+” to select the number of attendees or highlight the “0” and type the number of attendees you are purchasing tickets for. Select 1 ticket for the “2 for 1” special. Click the “Get Tickets” button and follow the steps to checkout. Add your colleague’s name to the registration page.
OR, register by calling Tony at (781) 710-0285. We welcome your comments and questions. If you can’t make this workshop but would like to bring it to your organization, please let Tony know.
Take Aways Include
- Mastering Excellence: A Leader’s Guide to Aligning Strategy, Culture, Customer Experience and Measures of Success.
- A cultural IQ assessment revealing excellence strengths/needs in four key areas of leadership
- Tools to apply the new transformation system, unavailable elsewhere
- The Strategy Map for connecting strategy to daily work, applicable to everyone
- 10 Steps to Excellence: Your road map to success
- Six Leadership Levers: Eliminate the sources of ambiguity, confusion, chaos and conflict; simplify and accelerate cultural change
- 8 Dimensions of Excellence framework that integrates and balances priorities related to initiatives, measures, strategy, operations and values
- A tool eliminating “poor service”, making intangible work concrete & measurable
- Strategic Project criteria shown to increase satisfaction & workforce effectiveness
- A Voice of the Customer methodology that is easy, powerful, and unique
- The new tools for mapping, analyzing and improving any process by 80%
Rick Catalano is the Founder/Managing Partner of Platinum PMO and the author of The Transformation: How to use Digital Transformation Technology to Reduce Costs, Accelerate Delivery, and provide Exceptional Value. This book is a peek inside the work of enterprise digital transformation, the volatile and difficult world of large scale business transformations, and the potential pitfalls and risks organizations make to ensure long term growth and viability within their industries.
Tony Belilovskiy is the Executive Director of the International Institute for Customer-Centered Leadership (IICCL) and C3 Strategic Advisor. His diverse expertise includes operational excellence, project management training and coaching, culture change management, engineering in metallurgy, ballistics, licensed clinician, healthcare administration, auditor, healthcare consulting, entrepreneurial business ownership, statistician and conference speaker. Tony holds both Bachelors in Cardiopulmonary Sciences and Masters in Healthcare Management and Administration from Northeastern University in Boston, MA; Associates Degree in Metallurgy from Odessa Polytechnic Institute in Odessa, Ukraine.
Robin Lawton is an internationally recognized author, executive coach and expert in creating rapid strategic alignment between enterprise objectives and customer priorities. Rob has directed strategic and operational improvement initiatives since 1985. He coined the term “customer-centered culture” with Creating a Customer-Centered Culture: Leadership in Quality, Innovation and Speed (1993). His fourth book, published in 2017, is Mastering Excellence: A Leader’s Guide to Aligning Strategy, Culture, Customer Experience & Measures of Success. Both books are 5-star rated at Amazon. Thousands of leaders have used his powerful but easy-to-understand principles, strategies and tools to improve and measure service, knowledge work and customer satisfaction.
Join Us! One of our favorite restaurants in Houston is Pappadeaux Seafood Kitchen. If you’d like to join us after the workshop for some delicious food and lively conversation please let us know. Dinner is on everyone’s personal dime but guaranteed to be fun! Find out the answers to all those questions you forgot to ask. Pappadeaux Seafood Kitchen Galleria, 6015 Westheimer Rd., Houston, TX 77057