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Our Customers Are:shutterstock_144672236

  • Award-winners
  • Pragmatic innovators and visionaries
  • Slightly ahead of their time
  • Hungry to apply the new paradigm of C3
  • Impatient with result-free motion
  • Practiced risk-takers
  • Eager to hold others as accountable as they hold themselves
  • First to model the behavior they expect of others
  • Simultaneously collaborative and decisive
  • Not yet perfect, but striving to be
  • Customer-oriented before we even began work together
  • Results-oriented
  • Our friends

Our clients are change leaders in government and industry. Their organizations seek to benefit by redefining excellence, aligning strategic direction to critical operational issues, and uncovering and understanding the Voice of the Customer (VOC) to become the top performers in their field.

How We Work With You

Clients wanting highly visible and sustainable results generally engage us for up to two years. We work to transfer our C3 system, tools for innovative leadership, and Voice of the Customer technology to them so they rapidly become self-sufficient.

Many clients want to merely open the minds of key audiences to possibilities they had never considered. This may occur with a keynote or workshop, or it can involve regularly scheduled seminars and strategic projects over several years. Topics such as Strategic Project Management, Voice of the Customer, and Mastering 8 Dimensions of Excellence are frequently how we start the transformation process.

Our work is sensitive to how each client would like to be treated. Our approach is as principled as it is flexible. We are skilled and comfortable with many client wishes:

  1. A disciplined, well-organized Voice of the Customer project management approach to transformation.
  2. The “do-it-yourself” option (we offer Voice of the Customer courses, web-based tools, train-the-trainer certification and even a game).
  3. A coaching and mentoring approach. We help you select high-impact projects, carry out key project tasks and support your internal team(s) with coaching and mentoring.
  4. Inspiration, motivation and innovation only.  We have developed a unique, entertaining way to open minds. We help our clients achieve what they never thought possible.

Our Customers Include:shutterstock_289671920

  • 3M
  • Acura
  • Affinity-Plus Credit Union
  • Alaska State Department of Labor
  • American Express
  • AT&T
  • BestOLife
  • Blue Cross Blue Shield
  • Cal ISO
  • California State University
  • Capital One
  • Caterpillar
  • City of Calgary
  • Dartmouth-Hitchcock Medical Center
  • Duke Energy
  • Eastman Kodak
  • Erickson
  • Ford Motor Company
  • General Mills
  • General Services Administration
  • Group Health Cooperative
  • Grupo Cementos de Chihuahua
  • Healthy Start Coalition of Sarasota
  • Honda
  • Honeywell
  • Imperial Oil
  • Intel
  • ITT Defense
  • Lawrence Livermore National Laboratories
  • Liebherr
  • Linn County, Iowa
  • Mayo Clinic
  • Meteorological Service of Canada
  • Metropolitan State University
  • Microsoft
  • Missouri Department of Revenue
  • Minnesota State Government
  • Motorola
  • Myriad
  • Naval Surface Warfare Center
  • Northwest Airlines
  • Norwest Bank
  • Pinellas County Utilities
  • Progress Energy
  • Raytheon
  • Siemens
  • Six Sigma Academy
  • State of Missouri
  • Trustmark Insurance
  • U.S. Coast Guard
  • U.S. Department of Defense
  • University of Minnesota
  • Wisconsin Forum for Healthcare Strategy
  • National, state, and local government agencies from Alaska to Vermont in the U.S.; many across Canada