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Customer Focused Excellence Training

Customer Focused Excellence Training spans the topics of strategic planning, customer experience and operational excellence.  Select one of the options below or just give us a call!  Follow us on LinkedIn to receive current happenings.

Mastering 8 Dimensions of Excellence Training

Cultural change is among the most complex endeavors a leader can pursue. This foundational workshop provides a thought-leading paradigm, a unique system, road map, and tools that are easy to understand, fast to execute, customer-focused and strategic. It is delivered in an interactive, entertaining, and personally relevant way.  It changes how you think, what to do for optimum effect, and how to get dramatic, scalable, repeatable, and durable results others can only dream about.

Strategy and Tools for Transformation Leaders

The true pursuit of excellence is multi-dimensional, constrained by organizational culture, and is a highly complex endeavor.  This intense session transforms how leaders envision excellence and then equips them to achieve what they never thought possible.


C3 Strategic Planning Training

If you are like our usual executive client, you are impatient for fast, transformational, dramatic and sustainable results. Totally reasonable expectations we collaborate to achieve. C3 strategic planning takes weeks, not months. Expect to see visible change in organizational direction, customer impact and internal practice begin within 3-4 months.


Strategic Project Management Training

The purpose of this Strategic Project Management Training for WOW Results is to provide a new paradigm and tools enabling breakthrough thinking when the solution is unknown.  Learn how to (a) select the right issues for project focus, (b) define the problem so well it is half-solved, (c) avoid scope creep, (d) engage, enlist, inspire and equip executive sponsors and team members, and (e) apply secrets that enabled others to achieve significant, award-winning results.

Voice of the Customer Training

Challenging times are ripe with opportunity and customers have more power than ever, making this session critically important. Its unique paradigm, tools and methods will help you understand, keep and satisfy customers. You will find this material is particularly relevant for your service and knowledge work, not just for the widget business.

Lean C3 for Operational Excellence (C3-Opex)

Lean C3 for Operational Excellence enables you to get fast, eye-popping results from any process improvement efforts.  It provides a new paradigm, recognizing that most waste is rooted in knowledge-intensive work and requires new tools. The aim of Lean C3 for Operational Excellence (C3-Opex) is to make your efforts so highly productive and impactful that you and your practitioner colleagues exceed your leadership’s expectations. 

Measuring the Seemingly Immeasurable

The more important something is, the more we want to measure it.  The better we measure it, the more we understand.  It is a curious fact that many of the most important business and customer priorities often go unmeasured.  Many leaders struggle to answer a key question: How can we use measures to connect enterprise performance, customer satisfaction and knowledge work to drive improvement? Strategic and business plans commonly include measures of success, but few of them are directly relevant to knowledge work or to what customers care about. Learn how to fix that!

For more information on our in-house, Customer Focused Excellence Training, please fill out your information below.

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